⦾ Argo insurance/ Web-app research & design, platform improvements
As part of a squad in a data-driven construction insurance company in the midst of digital transformation, I was tasked with leading the research and design for a web-app quick-quote platform with the goal of improving business process for underwriters.
To share and align the team around those insights, I led and facilitated user-focused workshops with engineers, product managers, data analysts, and executives.
We launched a number of platform improvements lives, ultimately streamline our underwriters’ workflow and free up their time. We mitigated the relevant strain on underwriters from 60% to 5% after full release. This freed them up to spend their time writing better, more profitiable insurance policies.
If you want to know more, please contact me and let’s chat!